Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

CSCORG006 Mapping and Delivery Guide
Work effectively with culturally diverse offenders and colleagues

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency CSCORG006 - Work effectively with culturally diverse offenders and colleagues
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills required to demonstrate cultural awareness in the workplace, communicate effectively with culturally diverse people and resolve cross-cultural misunderstandings.This unit applies to those working in prisons, secure custodial centres, within the community and other contexts where working with detained persons is part of the work role. This unit describes skills for working effectively with both offenders and colleagues.The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to, particularly those related to equal opportunity.Those undertaking this unit work independently, drawing upon regular support. The role requires communication, reflection and simple abstracting skills. No licensing, legislative or certification requirements apply to unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Valid assessment of this unit requires a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered by an individual when working with colleagues and offenders.

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.
Prerequisites/co-requisites
Competency Field Organisational administration and management
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Reflect cultural awareness in work practice
  • Use culturally appropriate work practices to demonstrate awareness of culture as a factor in all human behaviour.
  • Use work practices that create a culturally and psychologically safe environment for all persons.
  • Review and modify work practices in consultation with persons from diverse cultural backgrounds.
       
Element: Accept cultural diversity as a basis for effective workplace and professional relationships
  • Show respect for cultural diversity in all communication and interactions with colleagues, visitors and offenders.
  • Use specific strategies to eliminate bias and discrimination in the workplace.
  • Contribute to the development of workplace and professional relationships based on acceptance of cultural diversity.
       
Element: Communicate effectively with culturally diverse persons
  • Use communication constructively to develop and maintain effective relationships and mutual trust.
  • Where language barriers exist, make efforts to communicate in the most effective way possible.
  • Seek assistance from interpreters or other persons as required.
       
Element: Resolve cross-cultural misunderstandings
  • Identify issues that may cause conflict.
  • Identify the impact of cultural differences on communication.
  • Resolve differences, taking account of cultural considerations.
  • Address any difficulties with appropriate people and seek assistance when required.
       
Element: Reflect cultural awareness in work practice
  • Use culturally appropriate work practices to demonstrate awareness of culture as a factor in all human behaviour.
  • Use work practices that create a culturally and psychologically safe environment for all persons.
  • Review and modify work practices in consultation with persons from diverse cultural backgrounds.
       
Element: Accept cultural diversity as a basis for effective workplace and professional relationships
  • Show respect for cultural diversity in all communication and interactions with colleagues, visitors and offenders.
  • Use specific strategies to eliminate bias and discrimination in the workplace.
  • Contribute to the development of workplace and professional relationships based on acceptance of cultural diversity.
       
Element: Communicate effectively with culturally diverse persons
  • Use communication constructively to develop and maintain effective relationships and mutual trust.
  • Where language barriers exist, make efforts to communicate in the most effective way possible.
  • Seek assistance from interpreters or other persons as required.
       
Element: Resolve cross-cultural misunderstandings
  • Identify issues that may cause conflict.
  • Identify the impact of cultural differences on communication.
  • Resolve differences, taking account of cultural considerations.
  • Address any difficulties with appropriate people and seek assistance when required.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Reflect cultural awareness in work practice

1.1 Use culturally appropriate work practices to demonstrate awareness of culture as a factor in all human behaviour.

1.2 Use work practices that create a culturally and psychologically safe environment for all persons.

1.3 Review and modify work practices in consultation with persons from diverse cultural backgrounds.

2. Accept cultural diversity as a basis for effective workplace and professional relationships

2.1 Show respect for cultural diversity in all communication and interactions with colleagues, visitors and offenders.

2.2 Use specific strategies to eliminate bias and discrimination in the workplace.

2.3 Contribute to the development of workplace and professional relationships based on acceptance of cultural diversity.

3. Communicate effectively with culturally diverse persons

3.1 Use communication constructively to develop and maintain effective relationships and mutual trust.

3.2 Where language barriers exist, make efforts to communicate in the most effective way possible.

3.3 Seek assistance from interpreters or other persons as required.

4. Resolve cross-cultural misunderstandings

4.1 Identify issues that may cause conflict.

4.2 Identify the impact of cultural differences on communication.

4.3 Resolve differences, taking account of cultural considerations.

4.4 Address any difficulties with appropriate people and seek assistance when required.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

applying culturally respectful practices in the workplace to demonstrate respect and inclusiveness of culturally diverse people in all work practices

sensitively and respectfully communicating with persons of diverse backgrounds and cultures

forming effective workplace relationships with co-workers and colleagues of diverse backgrounds and cultures

participating in identifying and implementing culturally safe work practices

using effective strategies to address and eliminate discrimination and bias in the workplace

using basic conflict resolution and negotiation skills

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

cultural influences and changing cultural practices in Australia and their impact on diverse communities that make up Australian society

own cultural conceptions and pre-conceptions and perspective of diverse cultures

impact of cultural practices and experience on personal behaviour, interpersonal relationships, perception and social expectations of others

culture as a dynamic social phenomenon

culture as a range of social practices and beliefs evolving over time

that the word ‘normal’ is a value-laden, excluding concept that often precludes acknowledgment of the diversity of people, their life experience and situations

the unique way individuals may experience a culture and respond to past experiences

the principles of equal employment opportunity, sex, race, disability, antidiscrimination and similar legislation and the implications of work and social practices

availability of resources and assistance within and external to the organisation in relation to cultural diversity issues

the role and use of language and cultural interpreters

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Reflect cultural awareness in work practice

1.1 Use culturally appropriate work practices to demonstrate awareness of culture as a factor in all human behaviour.

1.2 Use work practices that create a culturally and psychologically safe environment for all persons.

1.3 Review and modify work practices in consultation with persons from diverse cultural backgrounds.

2. Accept cultural diversity as a basis for effective workplace and professional relationships

2.1 Show respect for cultural diversity in all communication and interactions with colleagues, visitors and offenders.

2.2 Use specific strategies to eliminate bias and discrimination in the workplace.

2.3 Contribute to the development of workplace and professional relationships based on acceptance of cultural diversity.

3. Communicate effectively with culturally diverse persons

3.1 Use communication constructively to develop and maintain effective relationships and mutual trust.

3.2 Where language barriers exist, make efforts to communicate in the most effective way possible.

3.3 Seek assistance from interpreters or other persons as required.

4. Resolve cross-cultural misunderstandings

4.1 Identify issues that may cause conflict.

4.2 Identify the impact of cultural differences on communication.

4.3 Resolve differences, taking account of cultural considerations.

4.4 Address any difficulties with appropriate people and seek assistance when required.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Use culturally appropriate work practices to demonstrate awareness of culture as a factor in all human behaviour. 
Use work practices that create a culturally and psychologically safe environment for all persons. 
Review and modify work practices in consultation with persons from diverse cultural backgrounds. 
Show respect for cultural diversity in all communication and interactions with colleagues, visitors and offenders. 
Use specific strategies to eliminate bias and discrimination in the workplace. 
Contribute to the development of workplace and professional relationships based on acceptance of cultural diversity. 
Use communication constructively to develop and maintain effective relationships and mutual trust. 
Where language barriers exist, make efforts to communicate in the most effective way possible. 
Seek assistance from interpreters or other persons as required. 
Identify issues that may cause conflict. 
Identify the impact of cultural differences on communication. 
Resolve differences, taking account of cultural considerations. 
Address any difficulties with appropriate people and seek assistance when required. 
Use culturally appropriate work practices to demonstrate awareness of culture as a factor in all human behaviour. 
Use work practices that create a culturally and psychologically safe environment for all persons. 
Review and modify work practices in consultation with persons from diverse cultural backgrounds. 
Show respect for cultural diversity in all communication and interactions with colleagues, visitors and offenders. 
Use specific strategies to eliminate bias and discrimination in the workplace. 
Contribute to the development of workplace and professional relationships based on acceptance of cultural diversity. 
Use communication constructively to develop and maintain effective relationships and mutual trust. 
Where language barriers exist, make efforts to communicate in the most effective way possible. 
Seek assistance from interpreters or other persons as required. 
Identify issues that may cause conflict. 
Identify the impact of cultural differences on communication. 
Resolve differences, taking account of cultural considerations. 
Address any difficulties with appropriate people and seek assistance when required. 

Forms

Assessment Cover Sheet

CSCORG006 - Work effectively with culturally diverse offenders and colleagues
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

CSCORG006 - Work effectively with culturally diverse offenders and colleagues

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: